Where are you based?
We are based in Ulverston, Cumbria. All our pieces are made by us in our knitting studio. That means we take the yarn, knit the pieces here, link them together, and do all the hand finishing and pressing here.
Do you have a retail store?
We now have a studio showroom as part of our workshop. This is in Ulverston and we are open mid week. You are welcome to arrange to visit us by emailing us email@example.com, we'd love to say hello!
Do you wholesale your pieces?
If you are interested in discussing stocking OUBAS and opening a trade account, please email firstname.lastname@example.org
Can I speak to someone about an item/an order?
Yes, please call us on +44 (0)15395 217214 any time between 10am-5pm Monday - Friday, or email founder email@example.com to discuss anything about our styles/sizing.
How long does delivery take?
Dispatch is of course dependent on payment and stock availability. The items we sell are generally in stock however occasionally certain items or shades are only available made-to-order. We will contact you directly with an estimated delivery date if this is the case.
Do you deliver to my country?
What is your returns policy?
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us in its original packaging and we will organise a refund (excluding delivery charges). You must inform us of your intention to return the product by e-mail to firstname.lastname@example.org, within 14 days of making your order and must post the product to us within this timeframe.
Who pays for returns?
We regret that we cannot yet offer free returns. This is something we hope to provide in the future.
Customers must pay for their return. Please follow the steps below:
- Email email@example.com to let us know you wish to return/exchange an order/item.
- Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transit.
- Customers returning products from outside the EU are responsible for any taxes and duties payable on the shipment.
- We will inform you when your return is processed via the email your order was placed with.