TERMS AND CONDITIONS
By ordering through the website you are agreeing to our terms, noted below:
All orders are paid for online through payment gateways PayPal or Shopify Payments. Your payment will be securely processed. Shopify is based in Canada and all data is securely encrypted, as with PayPal. If for any reason you do not wish to use these services, we accept payments via a BACS bank transfer. If you wish to do this please contact firstname.lastname@example.org and we will be send you an invoice.
All items are dispatched as soon as possible, within 1-2 days. If you require your order urgently, contact us and we will always endeavour to meet your requirements as best we can.
We use the following methods for shipment:
FREE First Class Signed For: 1-2 days. This is available on all UK orders as standard, until 23rd December. A signature will be required upon delivery.
EUROPE: Flat rate of £5.00, 3-5 days from despatch. Orders sent via Royal Mail's Trackable service. Fully trackable and you will be sent a tracking code with your dispatch confirmation.
USA: £10.00 flat rate, sent with International Trackable service.
We have extended our standard policy; any orders placed up to 22nd December 2020 can be returned or exchanged with us up until the 14th January 2021. If you wish to return an item please email email@example.com for our return address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and carry no smell of pets, perfumes or smoke.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a full refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within 7 days.
Unfortunately we cannot reimburse for return postage costs.
If you haven’t received a refund yet, first check your bank account, then contact your card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you wish to exchange your item, please email firstname.lastname@example.org
Free delivery does not apply to any exchanges. An invoice will be sent to you for postage to be paid before the replaced item can be dispatched.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, we recommend using an insured and trackable postal service. We can't guarantee that we will receive your returned item and cannot be held responsible for items lost in the post.